Support
Need help with Sodalius? Write to [email protected]: we read every message and reply as soon as we can. If something is not working, tell us which iPhone you have and what you were doing, and attach a screenshot if you can.
Frequently asked questions
I didn’t receive the confirmation email
Check your spam or junk folder first. If it is not there, open Sodalius and on the sign-in screen tap Resend email. The link in the email confirms your address; then go back to the app and sign in.
I forgot my password
On the sign-in screen tap Forgot password? and enter your email: you will receive a link to choose a new password. If you signed up with Apple or Google, there is no password: use the same button you used the first time.
How do I share my dog with my family?
Go to Profiles → Family and tap Invite. Write the name of the person you are inviting: Sodalius creates a code, which you send them however you like. They open Sodalius, go to Profiles → Family → “Have an invite?” and enter the code. A code is valid for 30 days.
What does Sodalius save in Apple Health?
If you allow it, every walk you end is also saved to Health as a “walking” workout, with its start time and duration; walks started on Apple Watch also include calories and distance. Health data stays on your devices and never reaches our servers. You can see whether access is on in Settings → Apple Health inside the app, and change it in the Health app (Profile → Apps → Sodalius).
Can I use Sodalius offline?
Yes. What you enter is kept on your phone and synchronised with your family as soon as you are back online.
Does Sodalius replace my vet?
No. Sodalius helps you keep track of your dog’s health, but it gives no medical advice: for any doubt about your dog’s health, always ask your vet.
Delete your account
You can delete your account and all its data at any time, directly in the app:
- open Settings (the gear icon);
- tap Delete account and data and confirm.
Deletion is immediate and cannot be undone. This is what happens:
- your account is deleted;
- every family in which you are the only member is deleted with everything in it: dog profiles, health, diary, documents, measurements, nutrition, costs, hazards and photos;
- in a family you share with other people, you leave it and the data stays with them;
- walks saved to Apple Health are on your devices, not with us: you can delete them from the Health app.
Can’t open the app? Write to [email protected] from the email address of your account, with the subject “Delete my account”. We will delete it and confirm by email within 30 days, as the GDPR requires.
More about how we handle your data: Privacy Policy.